Frequently Asked Questions

Everything you need to know about your XTool experience.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy for electronic devices?

We offer a 30-day return policy for all electronics. Items must be in their original packaging and in new condition to qualify for a full refund.

Do XTool products come with a warranty?

Yes, all our electronic products include a standard 12-month manufacturer's warranty covering defects in materials and workmanship.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.

What should I do if my item arrives damaged?

Please contact our support team immediately at support@xtool.com with photos of the damage. We will arrange for a replacement or a full refund at no extra cost to you.