Returns & Exchanges

At XTool, we stand behind the quality of our high-performance electronics and offer a 30-day satisfaction guarantee on all hardware. If your device does not meet your professional requirements, we provide streamlined returns and exchanges to ensure your workflow remains uninterrupted.

Return Process

• 1.
  Initiate Request

  Log into your XTool account and navigate to the 'Order History' section to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Pack Securely

  Place the item in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location for secure transport to our inspection facility.

• 4.
  Quality Inspection & Refund

  Our technical team will inspect the device within 3-5 business days of receipt, after which your refund will be processed back to your original payment method.